Hotel BSI

Objective

To adopt CSR as a business model and engage hotel companies in continuous performance of CSR hotel practices, and thereby achieve sustainable development and concurrent growth to the benefit of both business and society.

About Index

In collaboration with the Centre for Business Sustainability (CBS) at CUHK, we launched the first Greater China Hotel Business Sustainability Index (Hotel BSI) in 2020. The unique “Values – Process – Impact” (VPI) model, which was developed and launched in 2015 by CBS, is used in the assessment of the Hotel BSI. Each index company was assessed in three major areas: CSR Values, CSR Process (comprising CSR Management and Practice) and CSR Impact against seven stakeholder groups (Community, Consumer, Employee, Environment, Government, Investor, and Supplier), as well as the company’s contributions to economic, social and environmental sustainability.

The Hotel BSI presents the composite score of the annual sustainability performance of 29 listed hotel companies in Greater China and 9 large international hotel chains. The assessment aims to provide companies with an objective evaluation of their practices and provide benchmarking with their hospitality industry peers. This encourages hotel companies to adopt CSR as a progressive business model for achieving business sustainability, and serves as a robust indicator for ESG investors selecting companies with socially responsible corporate behaviour.

More about Hotel Business Sustainability Index

Past Results

1^st

HOTEL BSI

2021

2^nd

HOTEL BSI

2022

3^rd

HOTEL BSI

2023

4^th

Hotel BSI

2024

5^th

Hotel BSI

2025

More Information

Featured Stories

Seeing how an insightful outside observer such as CUHK carries out its measurements is a great way to gain new perspectives on how we can further evaluate our progress.

Ms. Samantha de Mello

Director of ESG – Asia Pacific, Hyatt Hotels Corporation

Hotel BSI helps drive our ESG initiatives and enhances our public disclosure. It allows us to share with our internal stakeholders the latest ESG trends, and therefore, guides our sustainability efforts and strategy.

Ms. Catia Silva,

Senior Manager, ESG, Sands China Ltd.

Since joining Hotel BSI, we have consistently improved our ESG performance. We have enhanced Sustainability Visions 2030, embraced our ESG policies, nurtured an ESG mindset among all colleagues through initiatives, and enhanced sustainability operations. We look forward to working harder with our stakeholders to creating better livescapes.

Ms. Melanie Kwok

Deputy General Manager, Sustainability and Innovation, Sino Group

Hotel BSI provides a comprehensive and systematic platform to measure a company’s performance against their peers. It gives a company the ability to identify the areas for improvement and establish initiatives to achieve a more sustainable future. Our 3rd Hotel BSI score increased by 33% compared to that of the first year. This result affirms our sustainability direction and effort and serves as a powerful motivation for us to continue making sustainable improvements,

Wynn Palace

Hotel BSI not only reflects our dedication to sustainable practices but also motivates us to continue raising the bar and making a positive impact.

Miramar Group

Media

CUHK Business School

13 Jun 2024

Different shades of green of hotel guests

CUHK Business School

22 Nov 2022

追捧綠色品牌的背後動機

Hong Kong Business

17 Jul 2021

Leading tourists closer to locals may reduce misbehaviour: study

Media OutReach

22 Nov 2018

CUHK Business School Research Reveals Face Concern Shapes Consumers’ Positive Perception towards Green Brands